Amazon denied my refund. If so, you'll be notified in the returns centre.

Amazon denied my refund If you choose to refuse my request, I will be filing complaints with the Oregon Department of Justice Consumer Protection department and the US Attorney General. com, Inc. I contacted my bank and put a claim in. But the reality is that you hold the power in these situations. Recommended Topics Nov 28, 2024 · The refund method depends on your original payment. Upon further review, we have decided to uphold our original decision. What's worse is, Amazon is counting the orders to my order defects. 00 for the refund but also for the shipping to returns. After the refund has been issued, you can expect to receive the refund in your bank account or credit card statement within 7 business days. Locate the order. Repealed several times, no affect. To us it's as good as cash. If you cancel your Amazon Payments complaint, if it is denied, or you are otherwise unable to obtain a refund, you might still have the ability to pursue your dispute rights with your bank. Common Refund Delays and Solutions. mebmb1234 New member. Fuck chase. Apr 21, 2024 · Q: What should I do if my returnless refund request is denied? A: If Amazon denies your request for a refund without return, you have a few options: Reply to the denial email with additional information or evidence that may strengthen your case, such as photos of damage or a more detailed explanation of the issue Oct 11, 2023 · So I returned a faulty/defective item to Amazon on 6/10/23 via Royal Mail 48hr (prepaid label by Amazon). Amazon gave them a full refund, despite our objections. Appeal a Denied A-to-Z Guarantee Refund. I remember my first suspension clearly. Returnless refunds. Feb 13, 2023 · Amazon denied to give my refund. 99 base version of an app instead of the $12. ) checked tracking and it states that it wasn’t delivered yet. Customer service absolutely terrible. They refunded without the item being returned saying I didn’t respond to messaging. Amazon promised a refund within 2 days, but then closed my new A-to-Z claim shortly after by saying, "The product was received by you as described, and the seller denies receiving the return. Shop says CPU. " Amazon sent us email same day: QUOTE. Aug 29, 2024 · 1. If it is denied, your states attorney general bureau of consumer protection puts your tax dollars to work and when I use mine , the outcome has been quick and in my favor For me, I filed a BBB complaint and I also sent my ID in conjunction. Amazon DENIED my appeal saying, " We received the tracking information you If your A-to-z Guarantee refund request was denied and you have more information for us to review, you can submit an appeal within 30 calendar days of the decision Sep 27, 2024 · Understanding Amazon’s refund policy is crucial to ensure a smooth return process and to avoid any complications, such as Amazon retracting a refund. that will tell you if Amazon made the refund or not. For information on our live sale events, including promotions, deals, and quick solutions, refer to our Help page on Sale Events. Why was my Amazon Pay A-to-z Guarantee claim denied? Claims can be denied for a variety of reasons. Why was my appeal denied? Amazon then granted the buyer the A-Z and funded her out of our funds. Item is backordered so I figure I'll get a refund and buy again later. Sometimes you'll be offered an instant refund option. And then had to pay for shipping to return the product. The sleeve was from another seller. I really don't understand why Amazon is so difficult to refund a unused label. That’s part of the reason why Amazon won’t refund me because “they can’t pull up the purchase on my account”. On August 17, 2024 the buyer contacted Amazon with the reason: "Customer comments: I received the wrong product. Please initiate my refund We would like to show you a description here but the site won’t allow us. This is really ridiculous . Then the following day with her refund in hand went and signed for them at the post office and kept it. This guide provides a comprehensive overview of Amazon’s refund policies, conditions under which refunds may be retracted, and strategies to protect your interests. I explained I had already refunded at my end and now Amazon would process the refund back onto their card and if there was any problems they should now contact Amazon customer services. Amazon’s customer oriented customer service issued him refund for product cost as well as shipping cost. I've never had any problem to refund USPS shipping label In my past 20+ years of purchasing shipping labels from other companies. But amazon ended up cancelling the order and so I did not end up shipping the item. How can I appeal a second time?? We did purchase the shipping from Amazon Buy Shipping, Claims Protected, OTDR Protected. Then I opened a case. Please issue my refund ASAP. Dec 29, 2020 · So my claim got denied. Small summary: The customer wanted a refund without returning the item going as far as calling our company and threatening one of our employees on the phone if he didn’t get the refund. shipped on time FBM and shipping was bought through amazon’s platform. Despite this evidence, Amazon denied my appeal stating not sufficient evidence. The buyer filed an a-to-z and it was granted immediately. goodluck Jul 17, 2023 · As an Amazon seller, there's very few situations that are worse than waking up to find an email from the Amazon Seller Performance Team, telling you that you've just been hit with an Amazon account suspension. in this case, Amazon will not refund and tells the buyer to contact the seller directly for a refund. Dec 18, 2024 · Despite having this signed proof of delivery, Amazon denied my reimbursement claim, stating that they did not receive all the expected units as required by the FBA inventory reimbursement policy. We did ship on time, package shows delivered on tome. Amazon denied my appeal, saying that I failed to respond on Jan 6 and 9th. We had 3 customers A-Z claiming they did not receive the item in the past months and we lost $1200. Since that closed Amazon's end of the process. I want to get a refund but I couldn't figure out how to get a refund for my USPS label. The A-to-z Guarantee protects you when you buy items sold and fulfilled by a third-party seller. Chase never did anything useful and Amazon said they already returned it so they can’t do anything more. We just had a customer send their old products (door hardware) back to us, in the empty packages of the product our family sells. Name of Complainant: Hari Choudhary: Date of Complaint: February 13, 2023: Name(s) of companies complained against: Amazon: Category Before anyone asks, I have confirmed from the guard, all my family and all of them denied to receiving my order. If you opened the return and got a label from Amazon, just return it. I don't know why my payment method would not be valid but I added a new credit card and the seller reissued the refund. The return was for a defective item. The instant refund options are: Refund to your credit card; Amazon. Some buyers are not allowed to receive refunds from Amazon because of their poor return history. Amazon knows that its meteoric success is built on cultivating buyer trust. The package was lost and never delivered, so | was never able to pick it up. Amazon made me do a police report. Then today I had another message from customer asking why their refund was denied. To help sellers avoid any potential or unnecessary A-to-z Guarantee claims, we ensure that buyers first contact you and wait for 48 hours for a response prior to being eligible to file a claim. It was my card and my name but a different Amazon account. My family shops on Amazon so much I just take my refunds in Amazon store credit. . 3. Standing your ground when an Amazon seller refuses a valid refund request is often a frustrating experience. I have not received this amount. A to Z claim indicates seller funded refund and my odr is impacted. Amazon denies the return. But, there was no message from the buyer and the return was auto-authorized by Amazon. Don’t be unprofessional 🤐 Nov 19, 2024 · I filed the report and added the documents to my request, which was denied today. If amazon doesn't told us not to refund, we would have just did a partial refund and we have very high chance not to lose the case with full refund. They further mentioned that the BOL only confirms delivery at their fulfillment center and not the exact items and quantities stated in our shipping plan. As title states, they refused my refund after taking the item back, and asked me to upload my id to get the refund. Feb 3, 2021 · Regardless of which of these scenarios applies to you, here’s what to do when Amazon says that they have not received your Amazon return. Yet my request for a refund based on an accidental pocket purchase made without my knowledge does not meet the terms, nor does mistakenly buying the $6. I never sent the item I got. She won . In August I had a refund for an item I didn’t return or didn’t request to return (had no issue at all and had not contacted Amazon). Tldr: Never recieved order, had to wait for 4 more days so Amazon can do their investigation and deny me my refund. We have sold hundreds of this identical product with no problems. I then went to my sales records, noted it as "Shrinkage/loss" and placed the pictures with it. Sometimes you don't have to send your item back to get a refund. Credit or debit card refunds go back to the card. Amazon has charged me for the label. I appealed saying the item was not returned. 19M subscribers in the personalfinance community. Go to Your Orders. The Don’ts of Reversing an Amazon Account Suspension. proof of my identity in order to obtain my refund. The TLDR - have you ever had the wrong item sent to amazon for a refund, their fault or yours, only to be denied a refund and they "disposed" of your item, refused to return it to you, gave you no option to do so and then refused to refund / compensate you? 4+ year prime member, probably have spent over $50k @ amazon in those years. Despite the lack of evidence, Amazon granted the customer a full refund, which violates Amazon’s refund policy, considering the customer did not prove the product was defective. Select your problem from the list. It started easy with amazon. I started using chat and keeping transcripts. To submit an appeal: Compile all evidence (for example: receipts, proofing documents, tracking details) for your appeal. I ordered 2 iPhones which are quite expensive with amazon gift credit. I have proof of delivery which clearly shows the package was dropped on the porch of the buyer. It took from then until 15/09/23 to reach Amazon’s return centre and had been scanned multiple times in its journey. The following policy applies to purchases made on third-party sites using Amazon Payments. co. Amazon just screwed my customers because they pay more out of pocket. I just saw £18 on my gift card balance as a refund from one of my subscription items and an email . They wrote back saying they checked with Amazon and the refund was denied because my payment method is no longer valid and that they could reissue the refund if I updated my account with a valid payment method. Jun 12, 2024 · We appeal the case, and amazon denied. It was denied because "you have not been charged a subscription fee in the last 90 days. Amazon is now causing my customers to pay more for my products due to total this disgusting shaam program called A-Z. From my experience, Amazon has been cracking down on anything they perceive as shenanigans. Then Return received We’ve received your return. Amazon is engaging in coercive and privacy invasive tactics. Here is the info on the result . Buyer got an instant refund as soon as they opened a claim saying, item not received. Select Problem with order. Amazon also responded regarding my BBB complaint. Despite this, Amazon denied my claim for reimbursement because I didn’t buy the shipping So I did a charge back and during the charge back process Amazon refunded me and chase denied my chargeback. All of my ensuing attempts to appeal have been denied, and recently, Amazon mysteriously closed my KDP account which consisted of just 3 notebooks that I created using Canva and had a total of 0 sales. Finally took my computer to a shop to diagnose as I did not have adequate parts to test all individually and thought it could be the cpu or board. I appealed again and again for the money of the dress, amazon denied again and again. I was advised to open Safe T Claim by Seller support and Amazon denied it. I am terribly sorry for USPS, I did ship it on time using Amazon Buy Shipping. Select Appeal decision. It was the perfect day in Jamaica where I was vacationing with my wife […]. So I am not only out the $43. com. Go to Appeal a Denied A-to-z Guarantee Refund for more information. If you have set up Instant Payment Notifications (IPNs) in Seller Central, you also receive an IPN message. I have never received the product back from the customer. I then checked the order - and found no refund had been processed after all. We used Amazon logistics to send the orders and the tracking information clearly shows the packages were delivered. Amazon stop supporting buyer abusing the return system. Sign in. Mar 22, 2024 · Yes, Amazon can refuse to issue a refund even after receiving and checking your item. So now I’m out the $ AND the product? That doesn’t seem right. 99 full version meaning I now have to pay almost $20 total if I want to enjoy the full version. Here is what they said: "I am Vishal from Amazon. Sign in She refused to have a redelivery or to pick it up a block away at the post office. Opened a defective item return. Feb 1, 2021 · So, Amazon decided to automatically accept a refund claim from one of my lovely customers. But Amazon isuued a full refund for both the dress and the top. Amazon’s return/refund policy says that max a seller can withhold is up to 50% of the items price plus any shipping paid (initial and return). I always thought that Claim Denied meant Amazon denied the buyers claim, and Claim withdrawn means the buyer withdrew or canceled their claim. You can make a claim directly to Amazon, and our team will determine if you're eligible for a refund. Sometimes it might take longer. May 28, 2024 · Yes, Amazon can refuse to issue a refund even after receiving and inspecting your returned item. Thread starter mebmb1234; Start date 5 November 2024; Opposite Party Name amazon M. ; Select Retry Payment Method next to the order. But my bank issued me a new card right away and canceled the compromised card. We've accepted your return request. " If your payment was declined, we recommend you try one of the following troubleshooting methods: Retry a declined payment. Amazon denied our safety claim even though we had signature conformation and she signed for it. What do I do? Contact Amazon Pay customer service. They are written in a very clear, polite language to ensure that overseas Amazon reps will understand them. They both say Claim Withdrawn today. Despite this, Amazon denied my claim for reimbursement because I didn’t buy the shipping We would like to show you a description here but the site won’t allow us. When I opened it, only 1 item was there. Be polite to Amazon Support staff if and when you do communicate with them. The refund reason was ‘product hasn’t arrived’ however unfortunately for the customer, I use Hermes which provides tracking, a picture and a GPS location. Total fraud. Amazon gift card or balance refunds come as a gift card credit. If your A-to-z Guarantee refund request was denied and you have more information for us to review, you can submit an appeal within 30 calendar days of the decision. I filed Amazon denied the claim. I checked the amazon site and it said that both items were delivered. You’ll get an answer shortly, so sit tight and remain positive. She filed an a-z claim. It covers both the timely delivery and condition of your items. Amazon is denying me even though the Amazon A to Z Guarantee entitles me to a refund if the package never arrived. Amazon denied my appeal for an A to Z claim from a buyer. A customer bought my product, said it was too small and I got the Amazon notification that said THEY were refunding the customer and taking it out of my account. Amazon. If we deny your A-to-z Guarantee refund request and you have more information for us to review, you can submit an appeal within 30 calendar days of the decision. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds. Is this just the way amazon works? talked to one of my managers and he said that amazon screws over the seller just to favor their customers. Oct 3, 2024 · And different from first time, we even tried to refund after amazon told us not to refund and customer filed AZ claim. Still we did have to refund customer and Order Defect Rate Impacted. 5 November 2024 #1 Amazon denied refund super aged account and no refunds in past. Need to bridge the cash flow gap while you sort out your Amazon account suspension? Get started today. Other instances when Amazon may not issue a refund include the following: Amazon denied my claim stating “You did not send a message to the Buyer before they submitted a claim” I responded back to Amazon stating that I clearly did, providing evidence in the form of a screenshot from my account showing a message was sent before the claim was opened and a copy of said message. Jul 10, 2024 · My A-Z blurb for Amazon Buy Shipping @SEAmod You used Amazon Buy Shipping it should not be denied. And have yet to have a refund issued. I made a report to UPS [they delivered the package] and to amazon. I had a FBM customer who wanted a replacement for an order, although the price went up about $300. All they have told me was they just denied my appeal, not telling me why on earth it got rejected. 31' was deposited into my account. Seller Forums. If the seller doesn’t refund, Amazon should automatically refund for you. on the 15th of this month I received a message from the buyer that states: (My package has gotten lost and I would like a refund. Tracker indicates package was delivered. If so, you'll be notified in the returns centre. On Sept 6, I received an email from the atoz-guarantee-no-reply@amazon. They make good money from me but 3 claims totaling less than $25 each I filed were denied. To submit an appeal: Compile all evidence (for example: receipts, proofing documents, tracking details) for your appeal Jul 3, 2019 · On Amazon, you have 30 days to return for any reason. ONLY on Amazon does this happen. I even requested a call back from the chat service, and it was still a robot that repeated everything I just told you. Select Submit. so my reply to the customer was: I tried to find out why from cs yesterday, and they would only tell me that “it takes time to process”, and the date of my refund being pushed out (3 times now, to two weeks longer than originally stated) is completely “normal”, and my refunds may actually take longer. Jul 9, 2024 · I was told to send my product back for a refund and I did using USPS with tracking information that cost me $12. Jan 30, 2025 · My A-to-Z Claim was denied. I appealed the A-Z and provided date and time it was delivered and a image of the official tracking page which Amazon have access to. This is confirmed by both the Amazon order status page and tracking info. The common reasons for a claim denial include: For this reason, my claim representations almost always address the second claim type as well, to ensure that Amazon will not simply refund the buyer after the story gets changed. 2. Hello, Thank you for taking the time to provide us with more information regarding your claim on order “”. I have tracking everything so my bank denied my claim. in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Amazon can deny the charge back requests from your bank, just an fyi. Was your buyer one of these individuals. Enter your comments in the text box. Sign in Amazon Pay will send an email notification to your Amazon Pay account email address. i suggest telling your bank and filing a chargeback. Feb 24, 2025 · The buyer got full refund and now is happily enjoying the free $800-value item from me. She said it was too small. Note: If your refund request is denied, you can submit an appeal within 30 calendar days of the decision. You need to request a refund through Amazon. They increased 10 fold when the “returnless refund” came out, as buyers now know they even get to keep the products and get their money back. I tried going to the USPS website to request a refund/ claim but it doesn't recognize the tracking number? Nope still don’t have money back. Someone from amazon please review this case as this is exactly the same case like last one. but Amazon denied my appeal saying "in this instance, the order was not Apr 21, 2024 · The Bottom Line on Dealing with an Amazon Seller Who Won‘t Issue a Refund. " This was false—I had been charged just 14 days prior. Hello, Jan 24, 2019 · We just had a claim filed against us and Amazon sided with us denying the claim. Amazon took my return, refused refund, then refused to send my return back to me. I understand Amazon customer service may be just an individual and they can’t fully understand and figure out what’s happening, but the A-Z Claim they sent just denied my inquiries and an appeal for no clear reason is absolute nonsense. Amazon may deny your refund for several reasons, including: Nov 5, 2024 · Amazon denied my return order refund. They got Customer Support to message me a few times asking for a replacement instead of a refund for a return, since the replacement request tool didn't seem to be working for the buyer- possibly because of the price change. But the partial refund never when through and we again lose the case. To request a refund: Go to Your Orders. Honestly, I think it might be time to get a new account. It seems as if Claim Withdrawn could also mean Claim Denied. My order from Amazon never arrived, Amazon didn’t send an email that it arrived, yet they claim that I received my order and refusing a refund. There are no accusations or insults towards Amazon or buyers. I submitted an Amazon Pay A-to-z Guarantee claim which was resolved in my favor, and later I received the lost or correct item. They don't even wait for the item to arrive at their warehouse. What now? Ps: sorry for such a huge rant on fucking 600 earphones, but any help will be appreciated. Amazon will issue refunds for products shipped by Amazon within 14 days and confirm it by email. When you choose to sell on Amazon, your business is no longer your business, or policies. Why was my appeal denied? We reviewed the details for this claim and found that you did not respond to the buyer’s message before the claim was filed. I return some orders (probably less than 5% overall) and also my it hit with the “you better stop returning” e-mail. Drop return off at UPS store with provided return number. I will not be sending Amazon. For details, see Set up Instant Payment Notifications in the Amazon Pay integration options guide. Instant refunds. Here is the text of the reply I got from amazon. I had to fax them in a bunch of info and still waiting to hear back. They have denied my refund of shipping costs saying they provided me a UPS label. But if any issues, then open the A-Z. If the retailer gets a different product from what you bought, it may withhold the reimbursement to investigate the case further or dispose of the order without issuing a refund. Once we receive the item below, we'll issue your refund. Hi all. Amazon usually refunds quickly, but delays can happen. The claim should be funded by Amazon and my odr shouln't have been impacted. After 30 days, you may have been referred on to the manufacturer. Amazon Payments may contest credit card chargebacks in accordance with the rules of the applicable credit card association or issuer. (my deadline was the 14th) I am shocked that this is happening. Seller-funded: Jan 29 The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. I'm out 22 bucks For return shipping Except that by doing a token refund it does prevent the auto-refund from happening after 48 hours of the item being returned. Sent me previously used item with weird smears on it post office won't accept it back out 200$. They folded up the shipping sleeve, put it in an envelope and sent it back. I had an order on the 24th of last month. Apr 1, 2025 · I had purchased Amazon shipping. Then I called Amazon for an update and the agent "released" the refund it seemed because after a few hours the money was pending in my bank. I ordered a $2k+ camera for pickup at Whole Foods. They absolutely did not. Select Problem with Order. My account hasnt been closed but they wont refund me no matter what i try. Nobody knows what happened to my $1200, chase made me pay it and Amazon said they returned it already. Refunds usually post to my account 20 mins after UPS confirms I dropped the item off. same thing happened to me. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning… I recently returned an item (yes I have amazon prime) I was told by woot I would have to pay for return shipping and they would refund that with receipt proof. Amazon is the only venue I sell on that I get returns, imagine that. How to check the status of your refund: Go to Your Orders; Next to the relevant order, select View Return/Refund Status; Visit Refunds to learn about our refund policies and how long it will take for you to receive your refund Learn about Amazon's return and refund policies, including how to initiate a return and track your refund. Amazon Customer Service overseas was completely disinterested in our appeal of the A-Z claim. I had filed an A to Z appeal, dont understand why it was denied. What do I do? Are you requesting refunds to your original form of payment (cc/bank)? That might be why. Sign in None of the Amazon Support can help me to refund the unused shipping label. Any chance to appeal this case and why would amazon advise us not to refund but then did something completely the opposite??? In any case where a refund is required, the seller(s) need to authorise that refund. The account specialist team claims I received the item so they denied a refund multiple times. [Website maintenance provided by Usestrict and we love them!] The typical email from Amazon reminding you to return your Amazon return reads something like this: “This is a reminder to return the item below. Refund timeline. The item cost me almost $100, I’ve contacted them several times, they were very rude and mean, and refuse to refund my money or send a replacement I ordered 2 items from amazon, the package arrived and it was torn from the side. Look at your transaction for the page. Click to read the 'Amazon Denied My Refund for Stanley Thermos Recall and Ignored My Requests' complaint and the comments written for Amazon or file a complaint about Amazon! Seller Forums. Amazon CS told me that the seller has denied my request, advised me to appeal it, and assured me that I would get my refund from Amazon if the seller denies my appeal. they denied my refund because i received my item using a OTP (one time passcode) but they dont realise i received an empty box. Everything on my end click on orders, problem with order, contact seller (who deleted their seller profile), wait, file a-to-z claim, claim denied, appeal claim, claim denied. Package was shipped on time, delivered by Amazon delivery. You will probably receive a determination letter /email from either your bank or Amazon. uk Gift Card balance; You still need to return your items within 30 days. I have appealed the denial and added the police report and provided my side of the story again. Complete lie, I literally used the label they gave me lol. Understanding the reasons for a denied refund and knowing your rights can help you navigate this situation effectively. No defect or anything. So, Amazon decided to automatically accept a refund claim from one of my lovely customers. But Amazon lied and told my bank they never received anything. com, They said 'USD 18. 00 Amazon and seller declined my refund. I’ve had a few orders not arrive>had to move heaven and hell to get a refund. Reasons Why Your Refund May Be Denied. To make matters worse, our product listing clearly states that there are no free returns. The last one was later reversed by amazon. The reason I say this is I had 2 AZ claims from the weekend, that 100% should have been denied. PayPal users get their refunds through PayPal. How do I get a refund for my package? Amazon claims the Seller denied my claim, which I don't even understand how the seller can deny an Amazon A to Z Guarantee claim, and I'm assuming it's denied because they think I'm lying. ekfvwj bfujy gugr hukg nercez qhsqmx ojdc tuei ebcnp fatulo vhgmjn yrrlt lkmhd ropsdq kyhjd