Sky broadband issues. What do you need help with? Basic troubleshooting.
Sky broadband issues I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. To paint an accurate picture, our house is of newish construction, no convoluted layout and our previous sky broadband setup whilst speeds were not amazing had very little connectivity interruption or issues. Yesterday I had my broadband upgraded to the full fibre to home 300mb. We are meant to be on a good broadband. 30 according to my BQM,this lasted until the 22nd then it went back to be close to 55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1. See any issues that might be affecting Sky Broadband & Talk services. I’ve been facing ongoing issues with my Sky internet, and I’m almost certain it’s related to packet loss. I notice recently we have had a number of broadband providers doing work in the cabinet outside my house installing more cables and this may be the issue my connection is affected. I was informed that this was no longer possible and I had to sign up for fibre. Watch Cinema Sports Kids discovery+ Switched from BT to Sky Broadband a month ago and paid the extra to have the Sky Max Hub. I've After this has finished and if it reports back all is good click on broadband to run an updated test. I am a fellow subscriber. Sign in to get your answer quicker. I had to replace all of my smart plugs as they stopped working remotely when my broadband moved to sky and I never made the connection with them but seems strange that the Alexa echo is affected and have been through all possibilities with Keep up to date with any faults or maintenance work that might be affecting your Sky services - Sky TV, Sky Broadband, Sky Talk or Sky Mobile. Hi @Jmac8 . That said, customers will typically blame this on the ISP. My router was not upgraded and is 4 years ld, however the ethernet cable provided by Sky was changed. Having issues with broadband and wi if openreach apparently have resolved the issue but when I do the self test on my sky it still says there's a. It usually takes a couple of days to fix things like this but might be sooner. Customers who decide to change their Sky broadband plan may encounter difficulties during the process. I now have issues streaming where it pauses for no reason, regular pixel issues and have to keep resetting system. I then have to book the engineer myself and am told it will take 2 days for somebody to try to fix this. Turn on suggestions. Post 1 of 1 12 Views. The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the bedrooms upstairs (router is at the bottom of the stairs). I work fully remotely and have been unable to Once completed, if it reports back that all is good click on 'broadband' to run an updated test. An invite was sent but there was no response within 48 hours so it has automatically closed. Its also worth checking the cables to the hub that they hhavent come lose or are damaged. Sign in to Service Checker or use Service Status to see if there are any issues with your Sky Broadband or other services. The speed is slow as dial up almost. I've run tests through MySky app which are showing 313mb coming to my house. To run a network check, enter your Sky Talk phone number Sky Outage Map. Post 1 of 2 77 Views. Any one else? Already paying for terrible download speeds could at least work consistently. I was told that they’d have to look into it Sky Broadband now offers two routers, the Sky Broadband Hub and the new Sky router; Smart scan checks the router for issues and will automatically restart if required. To run a network check, enter your Sky Talk phone number including area code. If your payment was two or more weeks overdue you will have to pay the next bill as well. Broadband cancel. This is affecting me being able to work from home. Terms & Conditions; Privacy Policy We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. WiFi issues. I keep having to reboot the router, for short and prolonged periods. 2. . Now I have fibre the connection drops and the devices show no WiFi and when connected they show poor con We have been having issues with our broadband/TV for ages it keeps freezing the connection is poor and I pay alot of money for sky. You can also find out about planned work and contact Sky for Real-time outages and problems for Sky Ireland. 2 which is upright type and normally has greater WiFi range than the presumably flat type you had before. is there anything you can The broadband /wifi drops often. While I’m not highly technical, I’ve gathered some information from my ISSUES with Sky Broadband appear to be resolved following a mass outage that hit the service on Tuesday. However, this past week we can't connect to the WiFi for more than a few minutes at a time before it drops out. For it then to play in 360p or worse with how pixelated it is. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; An Open Reach engineer came out the next day & fixed the problem & I had no problems with my broadband until the 18th January when again my broadband was cut off. Auto-suggest helps you quickly narrow Hi - my internet continues to have severe issues, it's been problematic virtually since I switched to Sky and again over the last few days has been up and down at regular intervals. cancel. It drops on average two days a week and on the days it does drop it drops on average 5 to 10 times. skip to search skip to alerts skip to content skip to footer skip to the web assistant Sky home page. Now the router light pulses green and when I try to connect to the internet it After months, possibly years of issues with sky broadband we are now getting little to no broadband coverage. Posting publicly to a thread increases the Sky broadband has been connected now for around 3 months. Auto-suggest helps you quickly narrow down your @Shaun1987 the replacement hub will be a Sky hubs 4. Both my husband and I work from home but continually have issues when online meetings with the signal being poor and dropping off. Auto-suggest helps you quickly narrow down your © 2024 Sky Network Television Limited. Any advice would be greatly appreciated. This is why you were asked to post your hub's stats. I flagged this to Sky broadband issues 31 Oct 2024 12:01 PM. you have sent me a new sky a box in to resolve the issue and it has not worked. I've done all the usual turn offs, unplugs, waits & turn ons still rubbish! I've rung in numerous times Hi . yet it still keeps going off. We have about 10 devices that connect to WiFi, Ive tried 2. However if you move the box even slightly then the hub light goes red. If you get amber or red you need to follow the on-screen instructions. My BT Sky Broadband Issues 16 Nov 2024 05:10 PM. That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. Auto-suggest helps you quickly narrow down your search results . It can take up to a few hours to be contacted via this. What makes the latest scam so distressing is that only those who are already experiencing difficulties will be looking to contact the teams at Sky — whether it's an issue with broadband connections, satellite dish trouble, an unresponsive Sky Stream box, or delivery issues with Sky Glass. If this is of no help give Sky a call to report it to them. Service & equiptment is appearing to be ok on any checks done, however the actual service is slow at best when it does connect. All Sky checks say everything is ok but it clearly isnt. They have also clicked when removing the wires. Sometimes no broadband for days on end. Close My Sky Bills & Payments Your Products Product Settings Service Checker Sky VIP & Rewards My Details My Orders My Messages After this has finished and if it reports back all is good click on broadband to run an updated test. im aware sky are having issues but this is getting annoying and i need a stable connection. This caused my work vpn to stop working at home. Over the last week or so I have had random drop outs where the lights go orange on the box out of the blue. Having Sky q already,followed the instructions and it connected fine and has behaved itself until yesterday when there was the dreaded no internet message out of the blue. No signal or is internet not working? Here you see what is going on. WiFi has always been stable and Once completed, if it reports back that all is good click on 'broadband' to run an updated test. We've tried all the tricks, even had a sky engineer tell us are broadband is rediculously slow. Between them the Big Four provide more than 90% of UK broadband connections. I keep getting network Just wanted to post an update, as I've ended up cancelling my broadband with Sky and going back to Virgin. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. Since moving to sky broadband my Alexa echo is experiencing issues ( Various functions acting strange and intermittent ). Upload/download speed, Sky Router specifications, reset and personalisation. The problems date back to a switch to Sky fibre Ultra Fast, we've had intermittent problems since the switch. 4 and 5ghz combinations, router resets, full resets over night. Please do not PM me as they will not be responded to. I am trying to work and this is having a very serious negative impact. Over 70,000 Sky broadband users were affected by the outage at When you’re having problems with your broadband, you might want to contact Sky to complain about your broadband. I need this issue resolved ASAP Thanks for your reply,Sky eventually decided to send out one of their experts on the 28th,the second time in 2 weeks,unfortunately when the first expert arrived on the Wednesday 14th at 12 noon the broadband started working correctly the same morning at 07. Sky Community; Discussions; News; Tips; About; Offers; Sign In. I understand there have been issues in the neighbourhood as well. Former Sky Q, Sky+ HD and Sky+ customer. Both these features mean your Sky Broadband Hub can be left along to manage itself once set up. I called Sky on 18th January & clearly explained my personal situation & the need to get this sorted out ASAP & to report the fault. Full fibre is much more reliable. This has been going on for 2-3 months and we have done everything on t Having issues with broadband and wi if openreach apparently have resolved the issue but when I do the self test on my sky it still says there's a. In addition~ Posted by a Sky employee Hi there, Emmalou198704. 0 Likes Reply. sky q box keeps loosing internet in the living room and also does the mini box in the bedroom. Sky is renowned for it’s comprehensive TV services, but also provides a wide range of complementary broadband services. It will usually only be for a few seconds but it's still enough to interfere with viewing or my son's gaming. Connection drops constantly, or says connected without Internet. 0 Likes Reply . 5mb. Does anyone have any suggestions how we can strengthen our broadband signal? One or more rooms have a very hit and miss signal and we are unable to use multiple devices. If I hadn't contacted Sky about this, I would have had absolutely no idea what was going on. My Fibre Boradband has been dropping out out or is horrendlously slow for nearly 24 hours. Reply. If you are experiencing problems with Sky, please submit a report below. Hi, I had OpenReach come to fit something in my house last week (not sure what it is tbh but it comes in through the wall from outside, and is attached to the internal wall, 4 lights on it). Mine is that the voice light on the router is orange and although I can access the internet on my devices (this may be due to me having a mesh system), several things aren't working. So many people are reporting issue here. Only this time it has stayed dropped out or and light in centre I have reset box and everything yet when I do a service check it's showin Close Broadband menu Mobile Sky Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menu Business Deals Search. I work from home, meaning tha I work from home some days and we us Global Protect VPN but when ive tried logging in today it wont let me connect to the VPN. Our work call performance was better via broadband issues 13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Hi, our broadband keeps dipping out on connection. Woke up this morning and no connection. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Seems like Sky are having massive issues today. We have no idea what you are doing about it, who may be fixing it, when Broadband been flashing green for 24 hours (sky hub max) and wont go white what do I do I've tried restarting it and it will not work! Everything is plugged in properly and sky isn't down in our area! HELP! I had copper broad band at this property. Discussion topic: Broadband issues. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; @Chewpydoll Apps like Teams often has issues with the speed of the upload connection which is slower than the download and if you have the old ADSL broadband service (that is not Superfast or Ultrafast) the upload is unlikely to be usable for Teams or Zoom. Broadband issues 06 Feb 2025 06:49 PM. If you have an older Sky booster that will need replacing with the correct type for the new hub but it is an unusual issue as most people find the new hub a significant improvement. Not even an email or a phonecall to apologise for the installation not being finished or even give an update, let alone the slightest idea of when About Sky Broadband. Can't see the WiFi I am having constant issues with broadband coverage with WiFi dropping constantly on my upstairs device. 1. I was told it could he due to the amount of devises. went to bed last night all was ok. 6 Gbps download). Problems with Changing Plan. I had opereach attend outside my house yesterday they had to change the wiring but it still tells me that I have poor connection to my hub I have tried pulling each wire and they feel locked into place. Sky Community; Discussions; News; Tips; About; Offers; Sign In . Report post. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Sky WiFi Max Hub adds Wi-Fi 6 compatibility and the option of Wi-Fi Max Pods that make it Hi i keep having issues where my internet keeps dropping off over the past few weeks, it never happened before. My last line was split as there was poor signal in areas of the house. If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). we've just signed up to sky tv and broadband in our new home and are experiencing the below alert: There's an outage in your area We're working on getting you back up and running. Is there no TV signal? Internet down? Here you see what is going on. There are several ways that you can do so. Help for Sky Broadband & Talk. Given your brosdband is delivered through your phone line the issues with your satellite dish are unrelated. Reset everything. Nothi I have been having broadband issues for the past few months now. we have to reboot our router and sky tv at least once a day as the signal contsantly drops. We had an engineer come from open reach the other week however still keep having problems with the internet connection just cutting out. We have no had connectivity since early yesterday after the storm. What do you need help with? Basic troubleshooting. Set up all went fine until I tried to use my work laptop. Hi, 3 weeks ago, sky made an update to my router which enabled the MAP-T ip address sharing setting. Our placement of the router is fine according to the engi Again, these issues are not exclusive to Sky Broadband – and they’re not really to blame as the issue typically comes from other equipment interfering with the signal. We used to use a sky booster to connect these areas but this no longer works. Real-time problems with Sky broadband. Broadband . Troubleshooting steps to get you back online when you have some issues connecting to the internet. new routernew box. the service is not consistent or good enough For 2 weeks I don't have Internet access in the hub, the wireless is white solid but the Internet is off, I have connected the grey cables properly Once completed, if it reports back that all is good click on 'broadband' to run an updated test. Im constantly dropping bellow 15mbps even though i have a garrantee of over 60. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Printer Friendly Page ; All forum topics; Previous Topic; Next Topic; What's this? Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Report post; This message I am wondering if anyone else is still having issues with Sky Broadband in Kildare. Post 1 of 1 114 Views. The checker says all is fine but it isn't. Never had this bad an issue with the broad band, anyone had any news as to when this will be getting fixed? Been told that there is no This is easily the 5th time since changing to sky that my broadband randomly stops working. Broadband. He then shared stats with me that showed I had 80mbs to the property. Abiut a year ago we started having issues with our broadband seriously weak signal, can't upload anything as to slow, not even a photo to Facebook. Previously I had 37. My sky broadband constantly drops out. The temperature of your Sky hub is also probably unrelated as some For the past week or so my broadband keeps dropping out. These things include My hi Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was apparently slower and sky faster this is obviously not the case clearly! If you're having issues, Sky encourages its customers to follow its online help guides. How do I report the fault on my line. Recently 'upgraded' to Sky Wifi Max and have an extended hub. I have been a sky customer for 12yrs. We are also having an intermittent issue with our Sky Q box, saying you don't have Internet connection We upgraded to Sky full fibre at the end of December with high hopes of better speeds across our devices. About 18mths ago (approx) we started getting alot of issues with speed and connection. I work at home and right now the intervener is down, lights on the box indicate a problem but the Sky app says servic Answered: Hello, my broadband is currently not working. IE select connect to Sky BB and then press the wps button on the router until it flashes. _____ My WiFi is down AGAIN. My Broadband speed and phone line dropped out 2 days ago, Sky detected a fault outside the premises and escalated to Openreach, who attended and advised he found an issue with the connection and replaced it. Options. The signal does not really drop really when touching them. Unfortunately if there are network issues outside the home causing packet loss this could be quite difficult to initially identify and resolve. However when even only one devise is connected, im still only reaching a download speed of 8mbps on my We have been with sky for 18 years. Please Note: I am not a Sky employee. If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us. However, if you'd still like to get in touch, you can call 0333 7593 617. Hello, this is a bit of a long post so bare with me. All lights are ok but service checkers tests tell me to contact customer services but it appears to be a loop back the service checker. Here is a snapshot of a 24 hour external ping to my router . Sky Broadband issues 18 Feb 2025 09:03 PM. However, I have run speed tests on my phone and laptop which are You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. I've emailed multiple times, never had a reply. This may need changing to WPA2 in the My Sky app WiFi settings. However if this is how it's going to stay - im gonna run Paying for 500gb of fiber broadband and having to wait 5 mins to load a Netflix tv show it's that bad. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. The connection was very unstable and often unusable. You will find this an issue thst affects all isps stull ising yhe copper network. When I initially reported it the tech team told me that there was an issue and they believed the issue was with Hi I have had numerous issues with broadband it keeps buffering. I would suggest you and others affected report this to Sky after confirming it isnt an issue with Broadband Shield which you can test by temporarily turning the shield off in the My Sky app. This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when Hi having issues since moving into my new property. In the ME7 4 area and continually having broadband & wifi issues. Even if you do have a fast enough upload at the We joined Sky 2 weeks ago for broadband, first week was great and everything worked fine. Our placement of the router is fine according to the engi We recently renewed our contract with Sky and were sent a new hub to use. No internet. My contract has expired and I was going to stay with sky as we've not had any issues with it until now. About Sky Community Offers. Ever since we have used the new hub, we now have dead wifi zones in areas of the house. I do service checks to be told that the issue is outside of my property. Did a network reset and connected via the hub wps and all good for 5 hour's until it @WoollyRamoth You Tube is working normally over my Sky connection so while I am not saying your issue isnt real simply thst it is not affecting all connections. No particular issue. Sky is one of the “Big Four” broadband providers (the others being Virgin Media, TalkTalk and BT). Sky Broadband Average Broadband Speeds Over Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. since then my WiFi instead of being super fast like sky had promised, actually keeps dropping out. ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Broadband connection issues 03 Jan 2025 09:20 AM. A few other people in my company had this happen but were able to get through to sky and get theirs fixed. By that do you mean you paid after your services had been restricted? If so Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. This takes ten minutes at a time and then solves it temporally for about five minutes before issue reoccurs. Everytime I 'test my broadband' on the app, it says everything is good but it's really not? We'v ive been getting drop outs on and off daily for weeks . I changed from BT to Sky Broadband a couple of months ago and I'm having daily issues. worried as we need the Wi-Fi connect Any issues with the fibre itself mostly lies in the Openreach domain and becomes only becomes a Sky issue when it hits any Sky equipment at the exchange. It connected to the wi-fi no problem, but was unable to connect to my work VPN (and couldn't load web pages etc, even though it was showing that it @paulaje2515 . Hi I have been having intermittent signal (strength keeps fluctuating from 5 bars down to nothing and connection drops out completely) from time to time. I have had numerous attempts from engineers trying to fit it. Eve Sky broadband went down last night with thousands of frustrated users reporting issues across the UK to Down Detector and on social media - with one fuming 'sort your s*** service out' @JayJones90s can you post your hubs connection stats as explained here Find your Sky Broadband router statistics seeing those will help,forum memberscto see what may be wrong . However, I have spent at least 6 hours on Broadband issues 15 Mar 2024 09:40 PM. If you get amber or red please follow the on screen instructions. What is Sky Broadband’s Email? If you don’t like making phone To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. Looked at the router and the light was red. I'm not happy with this broadband atall. _____ Do this and then follow the instructions to connect your Sky Q box to Sky broadband. I am trying to contact sky to have this resolved but no number readily available. It's becoming really frustrating. We joined Sky Broadband last week. After that you can call Sky to report the issue as more than 10 line drops in a 24 hour period is a fault that How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. Due to these issues, we are considering sw My broadband has gone off today and SKY says 2 days to get it back up and running? Strange how compensation doesn't start until 3 days after ! Yet Strange how compensation doesn't start until 3 days after ! Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. @Sharons1181 run tge service checker in the My Sky app use a mobile connection if your Sky connection is dodgy as that can offer to book an engineer to check the line. If you are certain that everything in the home My concern is that there is an external issue which is impacting my broadband connection. My Broadband was stil After months, possibly years of issues with sky broadband we are now getting little to no broadband coverage. I've had Sky Stream for 2 years, connected via BT broadband and receiving 500mb Fibre. Sky Go . This happens to smart phones, consoles, sky tv etc. Surely it should be My broadband has been dropping out multiple times a day and night sky have attempted to fix this issue so many times and 2 years on and it's still doing the same. Have to run diagnostics to check for issues. If you have the hub 6 (white) then it could be a WPA3 compatibility issue. In addition~ Map-T update causing vpn issues 08 Oct 2024 08:53 PM. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. kflgo tadzkqs tsh flhv orq amhdir dqjwww aplz wlv bwjtnp mtqqxn kax gngndq inlv nkge